Introduction
Tax Time Software Pty Ltd ("TaxTime", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax automation platform and related services.
Information We Collect
Information You Provide
- Business Information: Company registration details, tax identification numbers, financial data
- Account Information: Name, email address, company name, job title, phone number
- Tax Data: General ledger data, tax calculations, compliance documentation
- Communication Data: Inquiries, support requests, feedback, and correspondence
Information Automatically Collected
- Usage Data: Features accessed, time spent, interaction patterns
- Technical Data: IP address, browser type, device information, operating systema
- Performance Data: Error logs, system performance metrics
- Cookies and Tracking: Session cookies, analytics cookies (with consent)
How We Use Your Information
Primary Purposes
- Provide and maintain our tax automation services
- Process tax calculations and generate compliance reports
- Enable transparency and audit trail features
- Provide customer support and technical assistance
- Send service updates and important notifications
Business Operations
- Improve and optimise our platform
- Develop new features and capabilities
- Ensure platform security and prevent fraud
- Comply with legal and regulatory obligations
- Conduct anonymised analytics and research
Data Security
Our Commitment
We implement industry-leading security measures to protect your data:
- Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Access Controls: Role-based access control and multi-factor authentication
- Infrastructure: SOC 2 Type II compliant cloud infrastructure
- Monitoring: 24/7 security monitoring and intrusion detection
- Compliance: Regular security audits and vulnerability assessments
Data Retention
- Active Data: Retained while your account is active
- Compliance Records: Retained per Australian corporation and tax law requirements (typically 7 years)
- Backup Data: Retained for 90 days after deletion for recovery purposes
- Anonymised Data: May be retained indefinitely for analytics
Data Sharing and Disclosure
We DO NOT sell your data
We never sell, rent, or trade your personal or business information.
Limited Sharing Scenarios
We may share information only in these circumstances:
- Service Providers: Trusted third parties who assist in operating our platform (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or government request
- Business Protection: To protect our rights, property, or safety
- Consent: When you explicitly authorise us to share information
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights and Choices
Data Subject Rights
Under Australian Privacy Principles, you have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
How to Exercise Your Rights
Contact our Privacy Officer at privacy@taxtime.app or write to:
Privacy Officer
Tax Time Software Pty Ltd
Level 5
55 Collins Street
Melbourne VIC 3000
Australia
Your Rights and Choices
Essential Cookies
Required for platform functionality (cannot be disabled)
Analytics Cookies
Help us understand usage patterns (can be disabled)
Marketing Cookies
Not currently used on our platform
You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via:
- Email notification to registered users
- Prominent notice on our platform
- Update to the "Last Updated" date
Contact Information
Privacy Inquiries
Email: privacy@taxtime.app
Mail: Privacy Officer, Tax Time Software Pty Ltd, Level 5, 55 Collins Street, Melbourne VIC 3000, Australia
Data Protection Officer
For GDPR-related inquiries: dpo@taxtime.app
Complaints
If you're not satisfied with our response, you may contact:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Legal Basis for Processing (GDPR)
For EU residents, we process data based on:
- Contract: Necessary to provide our services
- Legal Obligation: Compliance with tax laws
- Legitimate Interests: Improving services, security
- Consent: Marketing communications (where applicable)
California Privacy Rights
California residents have additional rights under CCPA. Contact us for our California Privacy Notice.